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Tone of Voice Assistant

One rule-book. Every user. Every workflow. Enforced before publish.

ToVA screens every word your team writes - job adverts, volunteer roles, fundraising appeals, paid ad copy, partnership materials, supporter content - against your organisation's compliance rules in real time.

Configured once by your admin. Enforced everywhere. Audit-trailed end-to-end.

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ToVA configuration

The failure mode every regulated organisation shares

Across NFPs, education bodies, federations, and franchise networks, the same pattern shows up.

Many users write public-facing content

Hiring managers, volunteer coordinators, fundraisers, social media managers, partnership leads, regional teams.

Each one has their own workflow

Different templates. Different habits. Different inherited phrasing.

No single person can review everything

Central comms, HR, and brand teams are accountable for compliance - but they aren't in the room when most language is written.

Risky language rarely looks risky

The language that triggers a tribunal claim, a safeguarding incident, a Charity Commission challenge, or a Meta ad rejection rarely looks risky to the person writing it.

When a regulator asks "how do you ensure compliance in the language your organisation publishes - across every user and every workflow?" - most organisations have no systematic answer.

ToVA is that answer.

How ToVA actually works

ToVA isn't a spell-checker for brand voice. It's a compliance enforcement layer that sits inside the content creation workflow - embedded in every template, scanning every field as text is typed.

Three enforcement levels, set by your admin:

Avoid

Terms that must be removed before submission. No suggested alternative.

Block

Terms that must be replaced with the suggested alternative before submission.

Suggest

Recommendations that improve tone but don't block publish.

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RightMarket ToVA UI

Educational tips with every flag

  • Each flagged term carries an educational tip
  • Explains why the term is flagged
  • Shows compliance reference
  • Provides what to use instead
  • Users learn the rules while they work

Configured once. Enforced across every user, every template, every workflow.

Every flagged term, every correction, every approved publish is logged - exportable for regulators, trustees, auditors, or platform reviews.

Where ToVA earns its keep

ToVA is the same product in every use case. The configuration changes; the enforcement layer doesn't.

HR / Recruitment

Employment tribunal prevention

Who feels it:

HR Director, Head of People, Hiring Managers

What ToVA flags:

Age-coded language ("young, energetic", "recent graduate", "digital native"), gender-coded language, disability and neurodiversity language, socioeconomic coding.

Why it matters:

One Equality Act 2010 claim costs £15,000–£100,000. Charities and education bodies post dozens of adverts a year, drafted by people HR never sees.

Volunteer Recruitment

Equality Act + safeguarding governance

Who feels it:

Head of Volunteering, Programme Managers, COO

What ToVA flags:

Discriminatory language in volunteer role descriptions, plus safeguarding-context gaps when a role involves vulnerable beneficiaries.

Why it matters:

Volunteer recruitment is often less scrutinised than paid recruitment, which makes the risk higher, not lower.

Paid Ads

Beneficiary-sensitive copy + platform compliance

Who feels it:

Head of Digital, Director of Communications, Paid Media Specialists

What ToVA flags:

Exploitative or retraumatising language about beneficiaries, unsubstantiated claims, misleading urgency framing, language that triggers Meta or Google ad-policy rejection.

Why it matters:

A flagged or rejected ad costs spend, momentum, and (worst case) account suspension.

Charity Communications

Sensitive language across the organisation

Who feels it:

Director of Communications, Brand Teams, Trustees

What ToVA flags:

Outdated medical metaphors ("fighting cancer" → "living with cancer"), retired collective terms ("BAME"), patronising person-first violations ("the elderly" → "older people").

Why it matters:

Sector-led changes in respectful language move faster than your training cycle.

Corporate Fundraising

Co-branded partnership content

Who feels it:

Head of Corporate Fundraising, Director of Partnerships

What ToVA flags:

Language drift in co-branded materials drafted by the partner organisation's CSR or HR team - where your brand is on the asset but you didn't write it.

Why it matters:

Co-branded campaigns are a competitive differentiator in pitches worth £5K–£100K+.

Franchise / Federation Networks

Language consistency across autonomous units

Who feels it:

Franchisor HQ Brand Manager, Federation Communications Lead

What ToVA flags:

Unit-level language that drifts off the network's compliance standard - claims, promotions, recruitment language, regulatory wording.

Why it matters:

A franchisor is liable for the language used across its network. A federation's reputation is the average of its members' worst output.

The rule-book behind the screen

ToVA is only as good as the dictionary behind it. Your admin can configure rules from scratch - or start from a tested reference.

Inclusive Language Reference v1.0

RightMarket's own published rule-set: 93 terms across 8 categories, mapped to the Equality Act 2010, with tested alternatives for every term.

Take it to your legal team. Take it to your trustees. They'll recognise the framing.

It's one example of the kind of rule-book ToVA enforces. Your safeguarding policies, brand language guidelines, healthcare claims rules, or franchise network standards load the same way.

Covers 8 categories:

Age
Gender
Race and ethnicity
Disability and neurodiversity
Socioeconomic coding
Health and condition language
Religion and belief
Sexuality and family status

How ToVA fits with the rest of the platform

ToVA is the screening layer. The rest of RightMarket makes the workflow auditable.

Content Central

Pre-approved content blocks for users to compose from. ToVA validates anything written outside those blocks.

Image Security

Verifies consent on every image used alongside flagged copy. Tracks expiry.

Approval Workflows

Routes flagged content through the right approvers. Every flag and correction visible to every reviewer.

Compliance Automation

Full per-asset audit trail. Who wrote, who was flagged, what changed, who approved, when it published. Exportable for regulators.

Who this is for

ToVA is built for organisations where:

Many users write public-facing language - not just central communications

A central team is accountable for compliance, but doesn't draft every piece of content

A documented audit trail is non-negotiable - Charity Commission, CQC, OfS, FCA, franchisor liability, trustee oversight

A single breach is materially expensive - financially, reputationally, or both

That's:

NFPs
Education institutions
Federation and network bodies
Franchise HQs

If you're looking for a faster way to make a poster, RightMarket isn't the right fit. ToVA is compliance infrastructure for organisations who need to prove what they publish.

What to do next

Choose the path that fits where you are in your compliance journey.

Find out where your current content is exposed

Take the Brand Risk Audit

Talk through your specific compliance surface

Book a demo

RightMarket is the UK's compliance-grade brand security platform - built for NFP, Education, and Franchise organisations where one off-brand or non-compliant piece of content is materially expensive. ToVA is one part of the platform. The audit trail is the rest.