Job type: Full time
Is this you?
We are seeking a skilled Technical Support Specialist with excellent problem-solving skills, previous support desk experience, and a strong background in IT to join our team, focusing primarily on supporting customers using Pageflex Software, including Studio and Storefront. The successful candidate will be responsible for providing technical support and assistance to customers through the Kayako service desk platform or similar system, as well as maintaining and troubleshooting software and systems. The ideal candidate will have excellent communication and presentation skills, a passion for customer service, and will contribute to our company’s North Star Metric. Training for Pageflex and Kayako will be provided.
The ideal candidate for the Technical Support Specialist position should possess the following attributes:
Essential Skills and Qualifications:
Desirable Skills and Qualifications:
Personal Attributes:
The ideal candidate should be prepared to undergo training for Pageflex and Kayako, as provided by the company.
To apply, please submit your resume and a brief cover letter detailing your relevant experience and qualifications in the form below. We look forward to reviewing your application!
This is us!
The ROI Group of companies consists of RightMarket, ROI360 and ROI Distribution
Our mission is to help organisations stay on-brand and give professional marketers their time back to concentrate on rewarding work that builds brand value.
We are a design platform for brands.
We make our client’s brands accessible throughout their organisation. By allowing users enough freedom/flexibility to create the artwork they need but not too much so they can’t harm the brand.
Working with our client’s brand and design teams, we turn all the core artwork into SMART templates within the RightMarket platform.
Users then edit on top, not design from the ground up