Direct help for end users
We support the person who needs a poster as well as the administrators. Your central brand team does not have to become the help desk for the whole network.
The short answer
Onboarding begins with Project Discovery and a twelve-month success plan, reviewed at quarterly check-ins. We build and test your templates for your team to sign off, then a champion group tries them before launch. We train your administrators and champions so they can support local teams. Onboarding, administrator training, the help centre and service desk are included in your subscription.
From first session to launch
Six steps. One managed start.
We do the implementation work with you, with clear points for your team to review and approve.
- 01
Project Discovery
About an hour, prepared in advance from what you have already told us. Together, we create a twelve-month success plan with measures reviewed each quarter.
What Discovery produces - 02
We build and test your templates
We do the building. Our team creates and tests the templates, so the production work is ours—not another task handed to your team.
- 03
You sign them off
Your people review and approve the templates. Nothing goes live until the people responsible for them are happy with the result.
- 04
A champion group tries them
Real users from your organisation put the templates to work before the wider network does. Any problems surface while they are still straightforward to address.
- 05
We train your administrators
We train your administrators and champion group. They can then help local teams use the templates and support the way of working in their part of the organisation.
- 06
You launch
Your wider teams start using the approved templates on a timeline agreed with you during Project Discovery.
Training that travels
Train the people who will train everybody else.
Good governance reaches the whole network when the people closest to the work know how to support it. We prepare your administrators and champion group to help local teams use the approved templates.
- Administrator and champion group training is included in your subscription.
- Your trained people support local teams, extending governance across a network a central team could not train directly.
- Further sessions can be arranged as new regions, branches or departments come on board.
Help that is part of the service
Support for your administrators and your end users.
People can ask for help directly, without every question landing with your central brand team.
A searchable help centre
Guides and an AI support assistant help people find answers and work through common questions.
A service desk
When someone needs more help, the service desk is there for your users and administrators.
A named customer success contact
You have a named contact for the relationship and the agreed outcomes you are working towards.
No surprises
What is included, and what is not.
The core work to get started and supported is part of the subscription.
Included in your subscription
- Onboarding
- Administrator and champion group training
- The help centre
- The service desk
Can cost extra
- Template or design volume beyond your package
- Removing the “Created in RightMarket” credit from finished output
For procurement and your team
Questions, answered plainly.
Clear answers about timelines, responsibilities, training and support.
How long does onboarding take?
We agree the timeline during Project Discovery. It depends on how many templates you need and how sign-off works in your organisation, so we do not assume a standard rollout length.
How much of the work falls on our team?
We build and test the templates. Your people sign them off and take part in the champion group. That involvement is deliberate: templates approved by the people who will use them get used.
Do you train our administrators, or do we?
We train your administrators and champion group, and that training is included in the subscription. They then support local teams. Further sessions can be arranged as you roll out to more regions, branches or departments.
Who supports our end users?
We support end users directly through the help centre, AI support assistant and service desk, as well as supporting your administrators. You also have a named customer success contact.
What does onboarding cost?
Onboarding, administrator training, the help centre and the service desk are included in the subscription. Additional template or design volume beyond your package, and removing the “Created in RightMarket” credit from finished output, can cost extra.